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Legal

1. Provider

Clara Pro Soluciones S.L.
Registered Office: 38770 Tazacorte, P.O. Box 93
CIF: B70639380
Email: info@clariso.eu

2. Commercial Register

Commercial Register: La Palma,
Volume: 85,
Page: 101,
Sheet: 3629

3. Liability

Clara Pro Soluciones S.L. assumes no liability for the content of external links. The operators of the linked pages are solely responsible for their content.

4. Copyright and Image Rights

All images, graphics, and other visual content used on this website are the property of Clara Pro Soluciones S.L. or have been properly licensed.
The use, reproduction, distribution, or publication of these contents without the explicit written consent of Clara Pro Soluciones S.L. is prohibited.
In case of violations, we reserve the right to take legal action. For inquiries regarding the use of the content, please contact info@clariso.eu.

General Terms and Conditions

JANUARY 2025

BOOKING CONDITIONS

By making a reservation with CLARA PRO SOLUCIONES S.L., hereinafter www.clariso.eu, the client accepts the following "General Terms and Conditions":

1. THE RESERVATION

Reservations must be made in writing via email or the website. www.clariso.eu will confirm the reservation in writing. The client must adhere to the number of people specified in the reservation, as well as the number of animals (if allowed in the accommodation).

1.1 – Check-in:

The usual check-in time for the accommodation is from 3:00 p.m., depending on the property's location and specific regulations. For arrivals outside regular hours, please contact www.clariso.eu and provide your exact arrival time. You will receive more information about the procedure during the check-in preparation process.

1.2 – Check-out:

Check-out must be completed before 10:00 a.m. to allow sufficient time for cleaning and preparation for the next guests. Please consult our staff about the possibility of extending the check-out to make the most of your stay.

2. PRICES/OFFERS

The applicable prices for a reservation are always those published at the time of booking confirmation on the website. www.clariso.eu reserves the right to publish last-minute offers without prior notice at its sole discretion. Once the reservation is confirmed, the client cannot claim discounts or price reductions due to such offers.

3. PAYMENT METHOD

Upon booking, a first payment of 13% of the total reservation amount must be made. By making this payment, the client confirms having read and accepted the terms and conditions. www.clariso.eu reserves the right to cancel the reservation if the 13% deposit is not made within the next business day. Payments must be made exclusively by bank transfer. The client can provide proof of payment to confirm the reservation. All transactions are calculated in EUR. If the owner requires a deposit as security to confirm a booking, this will be published on www.clariso.eu. The owner will refund this deposit within a maximum of 4 weeks after the guest's departure by bank transfer. The intermediary assumes no responsibility for these deposits. The decision rests solely with the owner after inspecting the property's condition at the end of the stay. If the reservation is made very close to the arrival date, the owner may require immediate payment of the total amount.

4. LIABILITY

The descriptions, photos, and information published on www.clariso.eu correspond to the characteristics of each property at the time of inclusion. www.clariso.eu strives to keep this information updated but changes may occur without prior notice. www.clariso.eu is not responsible for changes in furnishings or equipment between booking confirmation and the client’s arrival.

www.clariso.eu accepts no responsibility for changes or cancellations due to force majeure, such as strikes, wars, earthquakes, volcanic eruptions, power or water outages, adverse weather, nearby construction, or government orders.

www.clariso.eu is not liable for appliance failures, heating, air conditioning, pool, internet, etc. Responsibility lies with the owner. Any malfunction should be reported immediately for resolution. No refunds or claims are accepted after the stay.

The proper use of the property and its amenities is the client's responsibility.

www.clariso.eu is not responsible for accidents or theft during the stay. Claims must be submitted in writing to the owner. The owner must have liability insurance covering damages.

5. DAMAGES/BREAKAGES

The client must respect the property and its contents. Any damages must be reported within 24 hours. Compensation may be required if the damage is due to the client’s fault.

6. CHANGES/CANCELLATIONS BY THE OWNER

The contract may be terminated by the owner for the following reasons:

a) Damage caused by misuse.
b) Noise or disturbance to neighbors.
c) Violation of property rules.
d) Non-payment of the remaining balance or required deposits.

In these cases, the client forfeits the deposit.

7. UNUSED SERVICES

If the client does not use the booked services (e.g., late arrival, early departure, illness), no partial refund is granted.

8. CANCELLATION FEES

In case of unilateral cancellation by the client, the following fees apply:

• From booking confirmation up to 60 days before arrival: 13% of the total price.
• 59 to 30 days before arrival: 40% of the total price.
• 29 to 8 days before arrival: 80% of the total price.
• 7 days before arrival or no-show: 100% of the total price.

Travel insurance is recommended.

9. INTERMEDIARY ROLE OF Clariso.eu

By booking through Clariso.eu, the contract is solely between the client and the property owner. Clariso.eu acts only as an intermediary and assumes no responsibility for the accommodation services. All claims must be directed to the owner.

10. DISPUTE RESOLUTION

Both parties agree that any disputes will be subject to the jurisdiction of the courts of Los Llanos de Aridane (La Palma).

11. DATA PROTECTION

CLARA PRO SOLUCIONES S.L. processes user data per GDPR (EU) 2016/679 and LOPDGDD. Data will be kept only as necessary. No data transfer to third parties occurs unless legally required. Users have the right to withdraw consent, access, correct, delete data, and lodge complaints with www.aepd.es. Contact: CLARA PRO SOLUCIONES S.L., P.O. Box 93, TAZACORTE.

Privacy Policy

1. Data Controller

- Company Name: CLARA PRO SOLUCIONES S.L.
- Address: P.O. Box No., TAZACORTE
- Email for privacy inquiries: info@clariso.eu

2. Personal Data Processed

The following categories of personal data may be processed:

Identification data: first and last name.
Contact data: email address, phone number, postal address.
Reservation-related data: check-in and check-out dates, number of guests, special preferences or requirements related to the stay.
Payment data: credit/debit card number, bank details, or other necessary billing and payment information.

Generally, only the data necessary to manage the booking, execute the vacation rental agreement, and maintain communication with the user is collected.

3. Purposes and Legal Basis of Processing

Booking management and contractual relationship: Your data is processed to manage the vacation rental booking, formalize the rental agreement, provide the requested service, verify your identity, send relevant accommodation information (check-in times, key handover, etc.), and handle inquiries. The legal basis is the performance of a contract or pre-contractual measures at the request of the data subject (Art. 6.1.b GDPR).

Compliance with legal obligations: Your data may be processed to comply with legal obligations (e.g., tax and accounting regulations or requirements to provide information to authorities). The legal basis is compliance with a legal obligation (Art. 6.1.c GDPR).

Legitimate interest: The data controller may process your data to maintain the business relationship, improve services, and optimize customer service. The legal basis is legitimate interest (Art. 6.1.f GDPR).

Commercial communication and marketing: If you have given explicit consent, your contact details may be used to send promotional communications about vacation rental services or special offers. The legal basis is your consent (Art. 6.1.a GDPR). You may withdraw your consent at any time without affecting the legality of processing carried out prior to withdrawal.

4. Data Retention Period

Your data will be retained for as long as necessary to fulfill the purpose for which it was collected and while legal retention obligations exist. Once the contractual relationship ends and legal retention periods expire, the data will be securely deleted. Data used for promotional communications will be retained until you withdraw consent or request deletion.

5. Transfer of Personal Data to Third Parties

Personal data will not be transferred to third parties unless necessary for service provision (e.g., sharing necessary data with the property owner to organize the stay) or in compliance with legal obligations (e.g., providing information to authorities under tourism regulations).

External service providers (e.g., web hosting providers, IT maintenance, payment processors) may act as data processors and are subject to the same privacy obligations.

If data is transferred to a country outside the European Economic Area, appropriate safeguards will be ensured, and users will be informed at the time of transfer.

6. Data Subject Rights

You have the right to:

Withdraw your consent at any time.
Request access to your processed personal data.
Request the correction of inaccurate or incomplete data.
Request the deletion of your data when it is no longer necessary for the purposes collected.
Request the restriction of data processing under certain circumstances.
Object to data processing for reasons related to your specific situation.
Request data portability, where technically feasible.
File a complaint with the supervisory authority (in Spain, www.aepd.es) if you believe the processing does not comply with legal requirements.

To exercise your rights, contact the controller using the contact details in section 1. Please attach a copy of your ID or an equivalent document.

7. Data Security

The controller adopts appropriate technical and organizational measures to ensure a security level appropriate to the risk. These measures are designed to protect your data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

8. Automated Decision-Making and Profiling

No automated decision-making or profiling is carried out that produces legal effects or significantly affects the user.

9. Updates and Changes to the Privacy Policy

This privacy policy may be updated at any time. Periodic review is recommended. The date of the last update is at the end of this document.

Last updated: 01.01.2025

Cookie Policy

1. What are cookies?

Cookies are small text files stored in your browser when you visit almost any website. They allow the website to remember your visit when you return. Cookies store technical information, personal preferences, content settings, usage statistics, social media links, user accounts, and more. They help tailor website content to your needs. Without cookies, many services would be significantly limited.

2. Types of cookies on this website

This website uses the following types of cookies:

2.1 First-party cookies:

Session cookies: These cookies ensure that users posting comments are real people and not automated programs, preventing spam.

2.2 Third-party cookies:

Google Analytics: These cookies store information to generate statistics on website traffic and usage. By using this website, you consent to the processing of your data by Google. For more information, please contact Google directly.
Social media: Each social network, such as Facebook, Instagram, or Twitter, uses its own cookies to enable functions like "Like" or "Share."

3. Disabling or deleting cookies

You can disable or delete cookies at any time. This varies depending on the browser you use:

Please note that disabling all cookies may limit this website's functionality.

4. Responsibility for comments

As a user of this website, you are responsible for the content of your comments and the links included in them. The website administrator reserves the right to delete comments that may be harmful to third parties or this website, in accordance with Spanish Law 34/2002 of July 11 on Information Society Services and Electronic Commerce.

5. Additional notes

Neither this website nor its legal representatives are responsible for the content or privacy policies of third parties mentioned in this cookie policy.
Cookie management is done through the respective web browser. We assume no responsibility for correct or incorrect handling.
In some cases, it is necessary to store cookies to remember your decision not to accept them.
Google Analytics stores cookies on servers in the United States and commits not to share them with third parties, except when required by law. According to Google, IP addresses are not stored. For more information, visit Google's website.

6. Links to other websites

This website contains links to other websites as a service to users. www.clariso.eu does not operate or control these sites and is therefore not responsible for their content or privacy policies. Please note that the privacy policies of these sites may differ from ours.